Frequently Asked Questions
Everything you need to know about our gourmet selections and delivery.
How do you ensure the freshness of perishable items during shipping?
We use specialized temperature-controlled packaging and thermal liners paired with non-toxic gel ice packs to ensure your products remain at the optimal temperature throughout the transit process.
What is your shipping policy for refrigerated goods?
To maintain quality, refrigerated orders are shipped via expedited courier from Monday to Wednesday only. This prevents packages from being held in transit over the weekend.
Are your products organic or locally sourced?
Gusto Foods prioritizes partnerships with sustainable farms and local artisans. While not every product is certified organic, we provide detailed sourcing information on each product page.
What should I do if my order arrives damaged?
Since we deal with food items, please inspect your delivery immediately. If there is any damage or quality concern, contact our support team within 24 hours of delivery with a photo for a full refund or replacement.
Do you offer international shipping?
Currently, we only ship within the continental United States to ensure our food products arrive within the necessary freshness window.
How can I track the status of my food delivery?
Once your order is packed and leaves our warehouse, you will receive an automated email containing a tracking link so you can monitor its journey in real-time.